Shipping policy

Where We Deliver

At the moment, Malabisse delivers to addresses across the United Kingdom only. We're unable to ship outside the UK right now.

How Long Will My Order Take?

From the moment you check out to the moment your parcel lands at your door, there are two phases to keep in mind: the time it takes us to prepare your order, and the time your courier needs to get it to you.

Phase	How Long
Packing & Preparation	1–2 business days (Mon–Fri)
Courier Delivery	4–6 business days (Mon–Fri)
Expected Arrival	5–8 business days in total

Same-Day Dispatch Cut-Off:
Place your order before 2:00 pm GMT Mon-Fri and we'll start preparing it that same day. Anything that comes in after 2:00 pm, or over the weekend, will be picked up on the following Monday morning.

Before anything leaves our facility, every item goes through a quality check and is carefully packed — this is what accounts for the preparation window.

Shipping Costs

Region	Service	Arrival Window	Price
United Kingdom	Standard Delivery	5–8 business days	FREE

 

Your Parcel Is Protected

Every order we send out comes with complimentary parcel protection included at no extra cost.
If your tracking hasn't shown any movement for 5–6 days after we've dispatched your order, drop us a line at support@malabisse.com and we'll raise a claim with the courier on your behalf straight away.

Tracking Your Order

As soon as your parcel is on its way, you'll get an email containing your tracking number and a direct link to follow its journey. You can check in at any point to see exactly where your order is.

Something Gone Wrong?

Whether your parcel is taking longer than expected, arrived in poor condition, or a delivery attempt was missed — please get in touch with us as soon as possible. We'll look into it and sort things out for you promptly.

Reach Us Here

VITALINA LIMITED
Address: 1 Hallswelle Rd, London NW11 0DH (Address available only for administrative correspondence and product returns. No physical point of sale at this address.)
Company Number: 2864482
Phone: +44 7436 813360
Email: support@malabisse.com
Support Hours: Monday to Friday, 10:00 am – 6:00 pm (GMT)

We do our best to reply within 24–48 hours.